Based on the strategic goal to provide professional, scalable, and sustainable services to the charity sector, CharityOps has adopted a Social Enterprise Business Model that prioritizes both social impact and financial viability.  Here is a breakdown of CharityOps' business model:

​

1. Legal Structure and Profit-Making

​

CharityOps is a for-profit social enterprise.  This allows it to raise capital, invest in technology and professional staff, and operate with the efficiency of a for-profit entity, while having a legally-defined social mission supporting charities.  Profits are generated through fees charged to the client charities. These profits are then primarily reinvested into the business to improve services, technology, and staff capacity, ensuring long-term sustainability and quality for the charity sector.

​

2. Pricing and Revenue Streams

 

CharityOps utilises a blended pricing strategy to balance its need for profit with its social mission of affordability for charities.

​

A. Core Revenue (90% of Income): Tiered Low-Bono & Cost-Plus Subscriptions

 

The primary revenue model will be a subscription-based, Low-Bono Fee Structure applied to the Tiered Service Packages:

​

• Low-Bono Rate: Services are priced significantly below the standard market rate for commercial consulting firms but above the direct cost of delivery. This ensures affordability for the charity while covering CharityOps' full operating expenses, plus a surplus for reinvestment and profit.

​

• Subscription Model: Charities pay a fixed monthly or annual fee based on their chosen service package and their size (budget/staff count). This provides predictable, recurring revenue for CharityOps and fixed, manageable overhead for the client charities.

​

• Cost-Plus Model: For temporary staff and procurement, CharityOps charges the direct cost plus a small administrative fee, ensuring the charity gets quality service with transparency.

​

B. Secondary Revenue (10% of Income): Consulting & Training

​

To diversify income and establish market credibility, CharityOps can also:

​

• Charge Market Rates: For one-off, specialized services offered to Large Charities (>$5M annual budget) that have complex, high-budget needs (e.g., major Internal Audit, global Risk Management framework development). This revenue stream subsidizes the low-bono work for smaller charities.

​

• Grant Funding: Seek grants specifically for capacity building, technology development, or pilot projects aimed at scaling the operations support model across the charity sector.

​

3. Staffing Model: Paid Employees with Volunteer Support

 

Core Delivery Team Paid Employees (Full-Time & Part-Time): Functions like Accounting, Payroll, Compliance, and Senior Strategy require dedicated, professional, and accountable staff. Quality and continuity are non-negotiable, requiring salaries and benefits.

​

Specialized/Advisory Paid Network (Consultants & Contractors): Functions like Interim CFO services, Internal Audit, and certain legal/HR tasks are best handled by an on-demand network of highly paid, specialized professionals contracted for specific client needs.

​

Ad-hoc/Pro Bono Support Pro-Bono Volunteers (Skill-Based): Utilized for short-term, high-skill projects (e.g., graphic design for a marketing campaign, minor research assistance, one-off event support). These volunteers should supplement, not substitute, core paid staff.

​